Portrait works, at last!
This required several loop-de-loop registerings, two downloads, and one long call with Tech Support, the kind where they call me.
I wish I had taken notes during the call, in case someone (?) who still needs Portrait (?) reads (?) this. But even if I had taken notes, the Tech Support person was doing things while we spoke to force it to work. So I think a person probably needs more than notes to make it work.
Anyhow, these are my would-be notes.
- SAY WHAT? You may come across some grammatically quirky sentences that—I’m not just being a bitch—make no sense and lead you to think you are in the wrong screen. Something like: “Enter the name of the person for who is to use Dexcom CGM.” (This made me think I had landed in a form for the newly Dex curious, instead of in a place for the Portrait wanter.)
- ACT LIKE YOU WANT TO DOWNLOAD EVEN WHEN YOU DON’T WANT TO: You have to keep clicking “Download Portrait on the Web” alllll of the time after you have already downloaded it. When I want to look at my graphs, I must choose “Download Portrait on the Web,” which makes me worry I’m going to enter into a repeat of the software downloading scene. That hasn’t happened. Happily, all this does is make Dexcom recognize me as someone who wants to download data from a receiver. “Download Portrait on the Web” = I would like to download my graphs, please or I am in the middle of the process of downloading Portrait or I actually want to download Portrait.
- KERNEL: Your Mac (my Mac) will warn you (warned me) to not trust kernel and I had to keep pushing through to agree that I was risking my family fortune by trusting kernel. The Tech Support man was very unconcerned about kernel. I asked if kernel is part of SweetSpot, which is the name of the software maker. Tech Support said kernel is something else entirely.
- I’M CHOKING ON DATA: The 30-day graph. Is this helpful? It makes me feel like I’m wearing a preposterously large seed-a-bead choker. I think I will stick to 7-day reports. Or 14-day if I’m feeling ambitious.
- SO POLITE: Some possible considerations, Portrait begins, and then lists three reasonable things that we, pre-Portrait, had some vague inklings of needing to consider and/or hadn’t considered. Helpful!
- THIS IS COOL: Just being able to see these graphs, instead of having the data disappear off the edge after 24 hours, is amazing.
- I WONDER IF I WILL REMEMBER TO DO THIS: Do people who have access to this kind of elaborate data analysis generally look at it…weekly? Monthly? (Hourly?) I think our endo said, once set up in Portrait, we should email her reports every two weeks. Could she really want us to do that?
- PROUD MOMENT: It shows our average number of calibrations in 24 hours is about 2.5. I like that. I think it makes me seem chill.
Even after all of that, the best part of the whole thing remains…