PSA For Others Who Don’t Pay Attention

I had no idea.

I contacted our local Dexcom representative. Our endo had said the representative would drive to our house to download Bubs’s Dexcom data to a flash drive and would then zap the data to Dexcom and Dexcom would share it with our insurance company, and then we would have all of our ducks in a row for the glorious March 2015 iPhone app-alicious replacement receiver.

The Dexcom representative replied…

We have good news. There is finally a way to download Mac computers.  If you go to www.dexcom and look under products/Studio you will see Portrait on the Web. 


Did I make it work yet? I did not. 

Golly! From the site:

With Portrait on the Web, you can now access your valuable glucose data on the web with a Mac operating system! After downloading and transferring your data you’ll be able to access and analyze trends and patterns of your glucose data online in browsers such as Internet Explorer 8+, Google Chrome, Firefox or Safari 6+ (Mac version only).



  1. Larry Here · January 30, 2015

    How about that. I just tried to download it, and it wouldn’t let me create an account, and stuck me in an endless loop of the same page over and over. I bailed. I’ll call them tomorrow. Awesome, Dex!


    • Katy · January 30, 2015

      Larry, me too! I’m stuck in the loop. I wrote to my local person (the person who’d told me to do this) and feel sure I will hear from her soon. So maybe it IS news? Still working out the kinks? We will have so much fun when it works!


      • Larry Here · January 30, 2015

        Katy, today got an email confirmation that I had successfully set up an account. So I downloaded it, but then got a message that I needed drivers. So I tried to download THEM, but… nope. Endless moving zebra bar of non-download. Sigh…

        Liked by 1 person

      • Katy · January 30, 2015

        I’m not yet to the level of that confirmation email. Poo.


  2. Laddie · January 30, 2015

    Also unfortunately the online version is not the same as Dexcom Studio and only has one report and doesn’t let you set custom target ranges. It’s better than nothing.

    Do you know that you can also download the Dex to Diasend? I download my pump, meters, and Dexcom to Diasend and there are a couple of good reports. Not as beautiful as Studio, but I really like being able to compare meter results to Dexcom results.


    • Katy · January 30, 2015

      The thing w the dongle?


      • Laddie · January 30, 2015

        Animas pumps use the dongle to download to Diasend. With Dexcom you use the USB cord and with your meters, you use whatever download cord you have for them. That being said, my Freestyle meter cord does not work on my Mac, but does work on our Windows desktop.

        Diasend used to be only for Animas users as far as I know. Now I think it is compatible with just about everything other than Medtronic. I have downloaded both my Animas pump and my Dexcom with my Mac. It is actually much faster than on our old desktop. You just have to sign up for an account. On the website they also talk about being able to download Fitbit devices, but from what I can tell that’s only at the doctor’s office and not yet available for individuals.


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