An Error O’Cured


Look at it. It’s like a rare migratory bird.

If you are reading this and I have not yet whined to you about this in real life, please know that I have not slept for three nights. I have seen all of the Parenthoods and all of the Mad Men and so this sleeplessness absolutely must end today. Unless that book Orphan Train is really, REALLY engaging, I am officially sad.

New this week is high blood sugar (at the enchanting time of night from midnight – 5AM) (x3) that does not yield to any of the traditional measures:

correction bolus

“stacked” correction bolus

temp basal +20% for one hour <—how cute that I thought that would do something!

temp basal +50% for one hour

temp basal +90% for four hours <—this still seems extreme/borderline parento-medical negligence to me, but it didn’t cause a low or even a not-high

syringed insulin in the arm (aren’t arms faster than sleeping bottoms?)

a site change

a new vial of insulin

And now the Dexcom is freaking out. It is vibrating zzt-zzt-zzt with a blank screen, and the vibration is approx. one set of three per seven seconds, like the rhythm of the most annoying kind of hiccups. This continuous loop of zzzt-zzt-zzt began after an unbent paperclip/secret hole maneuver which was employed following a dead screen. Initially following paperclip-secret hole, a brilliant green check mark bounced on to the screen: System Check Passed! Or some other celebratory thing. Then black. Then an ominous, long buzz. Then discordant music—LOUD and kind of churchy. Next came a screen so obscure, no one bothered with a spell check. Error Occured! Please contact customer support.

“Come on Daniel, you don’t need to proofread that screen. No one’s ever going to see it. Now. How about we go get some buritos?”

I called. Of course I called. There are. Forty-three. Callers ahead of you in line. 43! I’ve never heard of more than even seven callers being ahead of me in line. And what kind of line is this, in grocery terms? My multi-region experience at Whole Foods has taught me there’s a big difference between forty-three ahead of me in one line for one cashier, or forty-three ahead of me in one line for forty cashiers.

It’s still going zzt-zzt-zzt, and it’s fully charged. And yet I can’t turn it on to choose to turn it off. If this were Pacman, this situation would be way beyond pretzel, peach, or cheeseburger, all the way to a short video like the one when Pacman and the Ms. make out and have a baby and the song plays while you wipe and stretch your hands. But in this video it would be Ms. Pacman & spouse go for a moonlight stroll (where’s the baby?) and one of them steps in dog poo and cries and the Pacman Dying music plays: bahhw-wouhn-wouhn-wouhn. Pok-pok!

That was so hard for me to spell, and it’s not even close to what I mean.

It’s still going. Zzt-zzt-zzt and with vigor! It could be used as a marital aid by a couple with more energy. I would put it outside, but I know I’ll need it when Dexcom calls #43 back. I would hit it with a mallet, but that might void the warranty.







  1. Colleen · April 14, 2014

    #43? That’s ridiculous. I have no advice. Just lots of hope that you get some answers soon – or that someone at least calls you back soon.


  2. cbwinchild · April 14, 2014

    #1: The “movie” of that device is CRAZY. #2: I love the imagined not checking the spelling scenario. I have a screen I see every day that has the word “comitted”; #3. I JUST saw a — like — 5-page spread about that ‘Orphans’ show in an Entertainment Weekly at the dr’s office. Please tell me if you watch it; #4.Yes! yes! What KIND of line IS IT? #5: Most heartfelt I’M SORRY about the sleep deprivation. You must be a freaking shell of yourself.


    • Katy · April 14, 2014

      Orphan Train is a book, you bozo! ❤


  3. Laddie · April 14, 2014

    You are really jinxed. About 2-3 weeks ago my receiver went dead, but then revived itself after passing the system check. No problem before or since. I’ve never seen the Error screen that you took the photo of. And when I called Dexcom about another problem recently, I waited for five minutes at the most. I hope that it doesn’t take too long for #43 to get to the front of the queue. It’s about impossible for you to aggressively address the overnight highs without the Dexcom as a safety net. Who said diabetes wasn’t fun???


    • Katy · April 15, 2014

      The system check is thrilling and mysterious.

      Before last night, like you, I’d never had a long wait for telephone help. Maybe the last batch of pediatric ones has been a dud and everyone’s calling at once.


  4. Robin Jingjit · April 14, 2014

    My school had a banner in the main entrance that boasted something about being ‘acredited’.

    I cringed every time I walked by it for two years before I finally said something to the administration. No one ever noticed!

    Anyway, sorry, not the point. I’m really sorry that ‘ocured’.


    • Katy · April 15, 2014

      It must have been quite an acomplishment!


  5. Sara · April 15, 2014

    I was pretty sure it needed two Rrrss but I will admit to googling it just to be sure. I’m glad I get to use the red squiggly lines at my job!


    • Katy · April 15, 2014

      I am very red line dependent. There may be a hidden message about a c-u-r-e in this.


  6. Dolores · April 15, 2014

    God I feel your pain! … If it gives you any hope … Ben was finally below 200 for the whole night last night! … that was the first time in weeks … fingers crossed for tonight …


    • Katy · April 15, 2014

      Hey, me too me too! I slept! I cranked that thing up and it worked. (That thing = basal.)


  7. Jennifer · April 15, 2014

    Holy crap.


  8. Scott E · April 16, 2014

    You realize that when you put something like a Pac-Man sound-effect at the end of a post, it makes me laugh… then I feel really bad about laughing while you’re crying over a reality that is much more distressing than being gobbled up by Inky, Pinky, Blinky, and/or Clyde. Laughing at someone’s suffering is really, really wrong – yet I can’t help myself. You do realize that, don’t you?


  9. Donna schindler · January 14, 2015

    Not sure if you will see this post but the same thing just happened to my sons dexcom. Did you get it working again and if so how???!! Thanks!!!!

    Liked by 1 person

    • Katy · January 22, 2015

      I believe what how this ended was with this receiver dying and a replacement arriving right away. GOOD LUCK!


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