YAY! Yay?!

New Dexcom receiver arrive via FedEx as promised. But new receiver also crossed off martini. Heart sink.

Call tech support. Bad news. Dexcom determine transmitter must be problem. Worse news: transmitter beyond warranty. Therefore Dexcom not simple matter of FedEx new one. Instead, must get transmitter approved by insurance company & must contact Edgepark [live studio audience groan] in order get ball rolling.

Not remember why dread Edgepark. Because so often maligned within DOC? Place call. Ring, ring. Not recall any specific bad experience. Automated system enter date of birth recognize Bigfoot child & Bigfoot feel like okay/this isn’t so bad/we’re on our way.

But then, while on hold, reasons for dread come rushing at Bigfoot like contents of colostomy bag dumped on face. It Edgepark on-hold entertainment.

Advertisements for things no already-troubled/untroubled person wish hear about. Edgepark assume caller comfortable this milieu. Kind of like walk into Good Vibrations, of course salesperson assume OK hold realistic yet purple rubber, boing-y cock in face, ask would you like to handle this one? Or walk into American Girl Doll tea room, hostess assume not afraid eat lunch in presence of doll.

But afraid.

Edgepark think: Hey, it’s their fault for calling us. Of course we can entertain them with chat about troublesome skin discomfort cools and soothes ostomy lacerations bacterial odor stoma gas deodorizing patch almost guarantee no leakage excellent gelling no scrubbing or scraping.

So now Dexcom on distant horizon. Tell Bubs you can take off that sensor. The Dexcom is broken and a new one won’t be here for a few days.

BUBS: Yay!!!

BF: Yay?!

(NOT YAY. NOT YAY. NOT YAY.)

Now limping along, unsure how do this. Rule is–what? Before eat; 2h pp; before bed; middle of night optional depending on [how tired/how many Breaking Bads left/desired martyrdom status]; plus anytime acts/feels weird.

Rule for swim/snow sports is: every hour? Every two hours? (Plus above.)

Ugh. Also ugh for sounds so bratty. Proposed remedy drown sorrow in J. Crew clearance sale.

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14 responses to “YAY! Yay?!

  1. FYI – http://www.diabeticadvocate.com/2013/06/dexcom-g4-dont-forget-about-transmitter.html Also, I wish we lived closer. I have an extra sitting in my linen closet and would let you use it until your new one comes in. At least you already got past t-day and x-mas…

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    • Katy

      oh, katie! i knew this felt familiar. i totally read that post and counted on myself to remember.

      the mystery to me is: why is edgepark chomping at the bit to make coin off of sending me sensors (they remind me!) but not chomping in the same way to send me a new transmitter as soon as one would be covered?

      meanwhile, i know there is only one dumdum to blame.

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  2. You and me both. Dealing with edgepark for first time to get lovely dexcom. Not so pleased so far. All things go smoothly re: medtronic pump, supplies, endo office appointments, etc. Try to order dexcom from edge park (against all bells inside head alarming: NOOO!) and less than one week in, so far: “need more papers from endo” ( never needed for medtronic pump OR CGM). “We called to authorize insurance. Medical group says insurance terminated nov 1” (never mind have had same insurance policy almost 3 years with same coverage and just used today and last week and right before thanksgiving to order medtronic supplies and no issues). Methinks edgepark is broken issue here. /end commiserative rant.

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    • Katy

      a lot of people dislike edgepark. the representative i spoke with insisted i didn’t exist until i told her the automated system had been able to recognize me immediately before being transferred to her. then she said we didn’t get dexcom supplies from edgepark. then she said edgepark *does* provide dexcom supplies, but not transmitters. at every possible turn in the conversation she said a false thing. i’m scared about how long this will take.

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  3. Darn! I was hoping you’d be back in business by now.

    Like

  4. Mary Margaret

    I thought the packaging said the battery in the transmitter lasted a year and then quit. I also thought it started transmitting as soon as I took it out of the packaging? Anyway, I am coming up on a year. It’s been in my kind that it needs to be replaced, so I guess I better start working on that.

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    • Katy

      yes–might as well get the new one in advance. once i get this one, i’m going to set up a reminder for myself 5.5 months in the future to get started.

      it’s painful to not have one.

      Like

  5. My favorite part is really how so many of us are up for new transmitters right about now and get told totally different things when we call the same company!

    Like

  6. Reading that last part brings up a really valuable point. When you forget how to do things WITHOUT something, you realize just how valuable it is to have it. I wish there was a way to have people who are contemplating a CGM, see it this way, rather than as a just a gadget that tells you your blood sugar more often but less accurate than a fingerstick. A CGM really is that vital.

    With that said, I’m surprised Dexcom isn’t more proactive about getting replacement transmitters out when the old ones are about to die. Even the New York MTA sends me a new E-ZPass transponder (at no cost!) when the battery in my current one is about to die, and they’re some of the cheapest bastards I know.

    But nothing surprises me about Edgepark. These poor kids will be in High School before their mom can get their hands on a breast pump. I hope that Bubs doesn’t have to wait that long for his Dex transmitter.

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  7. Mel

    Have you checked if your insurance is okay with Diabetes Specialty Center? I just switched from Edgepark and have found it to be a much more enjoyable experience. No ostomy leak prevention ads and more intelligent customer service people- a win-win in my opinion. Good luck!

    Like

    • I second what Mel says. My insurance requires me to use Diabetes Specialty Center for my DexCom sensors and transmitter replacement and I have never had a problem with them. I only call DexCom directly if I need to report a faulty sensor or get a new receiver. Also, strangely enough, I still call OmniPod directly when I need to order Pods (that doesn’t have to go through a 3rd party).

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