Crossed off martini glass, hours. Call Dexcom Technical Support.
Well, you purchased this in August, so you’re still covered…
Was there anything unusual happening when the connection was lost? Are you in Rhode Island today?
Does he play outside in the cold, wearing synthetic fibers?
DTS mentioned this phenomenon also common @recess if child plays on slide, regardless fiber content.
Turns out, per DTS, dry/cold Northeast (swear DTS said was Northeast-specific; many-many-many NE Dexcom user calls; practically an outbreak) + play outside + ambitious layering synthetic fibers/winter gear = Dexom wearer builds up transmitter-receiver communication eradicating static charge. News to me. (<–Links describe static problem attributed to cotton sheets/wool pants as well as slides/not using Dexcom-provided leatherette pager case.)
Anyway, learn one potential static prob. fix is do you see the small hole on the back of the receiver? Stick a pin in it. You should feel a vibration, then the trend graph screen should come on and the unit will try to re-initiate communication.
Ask DTS So stick the pin in after the period of playing outside while wearing synthetic fibers is over, or during the playing? Answer: you can stick the pin in it as often as you like.
Didn’t ask what if the child is running around in the dry/cold Northeast while wearing THREE layers of synthetic fibers PLUS a faux fur hat at a Christmas display featuring over 300,000 lights and then frolicking in a brilliantly-lit field during a Happy Birthday, Jesus laser light show with four other boys, each in a many-layered synthetic fiber winter ensemble?