Happy valentine. For love letter to self decide finally untangle Rx situation.
Part of problem: thought mail order would make easier. And Catamaran = Blue Cross Blue Shield Rhode Island mail order pharmacy provider. Sparkly new BCBSRI feature for 2013!
One fun Catamaran feature = when on hold for long time, phone system eventually connect holder to other holder. Usually it confused elderly. Sometimes Bigfoot able answer other holder question, usually not. (Oh dear. Well would you happen to know if Catamaran accepts personal checks?)
Other fun Catamaran is agree fill 7 Rx’s, send two.
Other fun is Humalog arrive in giant styrofoam cooler, perfect for frat party.
Call Catamaran ask status 5 missing Rx’s, eventually get final answer:
- One not available until March 6th (Verio IQ test strips)
- Two not covered by insurance “because they are available over the counter” (Ketostix, NovaMax Plus Ketone test strips)
- One Rx lost (Lantus Solostar)
- Final one not available (Glucagon Emergency Kit)
Not seem right. Ketone stuff always covered before; also seem irrelevant if available OTC; Verio IQ test strips OTC too, no? But very apparent not worth attempt sort out with Catamaran. Blue Cross Blue Shield tell Bigfoot Catamaran wrong; everything covered. Anyway. Decide go back to previous pharmacy:
Target Pharmacy feelings maybe hurt because fill Bubs’s Rx’s always huge hassle for staff. Have to go to refrigerator. SIGH! Have to look in oversized bin. HNNNNNH. Then after finally acclimate huge, confusing Rx order, Bigfoot switch everything Catamaran. PFFFFFFFT.
Today call, try ever so polite voice ask if can fill what Catamaran missing: (Ketostix, NovaMax…etc.) Can hear AYFKM? sauce all over voice. Yes, Target remember Bigfoot. yes, can fill everything except NovaMax Plus Ketone Test Strips. Reason: not available any pharmacy anywhere, possibly not even exist. Try ever so polite voice thank you, Bigfoot see if possible CVS obtain.
Then call CVS. Bigfoot leave CVS months ago (for Target) when annoying technician make break out in hives. Guess who answer phone! Yes, I remember Bubs. Yes, we can fill those. (So far, so good.) But because of the power outage (Bigfoot think see where this edifying soliloquy headed but bite tongue because know fastest way through technician’s edifying soliloquies = silent listen) during the blizzard, we were unable to maintain some of our inventory due to the temperature sensitive nature of some insulins, it is simply not safe to use them if they haven’t been—-
Foolish Bigfoot attempt interrupt: Oh, I hear ya! We had to throw away some of our insulin too!
Technician continue if the insulin is not kept within the correct temperature range, it wouldn’t be responsible of us to fill your son’s insulin prescription, as the efficacy might not be standard, and—-
Attempt interrupt again that’s okay! I’m not in a hurry!
So the soonest I could possibly get this ready for you would be tomorrow, but you should always have a safe, temperature-controlled back up supply on hand, because many diabetics need insulin regularly, in fact sometimes several times a day, in varying doses…
Of all complex customer service dealings, can say #1 valentine = Animas. Very helpful. Even billing department personnel quite charming. Not sarcasm.