Dongle Problongle

How know dongle work/not work? Bigfoot kind of worn out on Diasend software. Dongle. Hold dongle to small rectangle on Ping, wait for magic happen. No happen. Dongle OK? Dongle-Ping communicate at all? This a secret? Ping-dongle making baby?

Informational videos adorable but in Swedish. Ah, here in English. Adorable but not help Bigfoot with dongle issue. Best part in any language: features slim patient. Thank you, Sweden.

Suspicious: never ever hear any real diabetes person speak or write of Diasend success. However, Diasend web site sleek, informational video adorable, Sweden good track record machine-making (who not love 1980’s Saab) <—all bode well. In May, Bigfoot attend official Diasend lesson, fingers crossed dongle inspector on faculty.




  1. hmqueen · April 25, 2012

    I hate the fucking dongle. I dread the upload, sitting there two-fisting technology that may or may not work.


    • Katy · April 25, 2012

      Sorry about your dongle, but glad to hear it! Now I can officially stop trying to make it work until my lesson in May.


  2. Sara · April 25, 2012

    I switched to Animas recently and it took me FOREVER to get the dongle to work.

    This is my completely unproven technique. I could NOT get the dongle (that word gets dirtier the more often you write it) to work with Diasend. On a whim, I tried it with EZManager. It uploaded perfectly. I tried it again with Diasend and it worked right away.

    A few other things I figured out:
    1. The pump MUST be in suspend mode.
    2. The pump needs to be resting on the dongle (ew!)
    3. The pump needs to be active. I just kept pressing the arrow buttons to keep the screen from timing out.

    Good luck!


  3. jesicarn · April 25, 2012

    Animas and diasend’ers here too!!! Sara…could that have been any stinking funnier (thought I was the only one feeling like a perv talking about working the dongle)… I agree…. Sometimes I wipe the sensor area on pump, it cannot be attached to daughter, we can’t get it to work if it is, and it has to be in suspend as well. The dongle also seems positional, I sometimes move the cord just a bit to find the right spot.. Sometimes we unhook it from USB port and hook it back. It shouldn’t take long to see it become active if it is going to be active and download. I love it once we figured out the quirks.


  4. cbwinchild · April 30, 2012

    Or Get the fuck out! A FAX machine? Do you also want me to dictate the numbers into an 8-track cassette recorder? <—- THE REQUEST FOR YOU TO FAX **PAINS** ME.


  5. shannon · April 30, 2012


    seriously, your all-caps subtext in emails to the dream team are how i feel in every interaction with the docs ever ever ever.

    i have no techie advice but it seems you’ve gotten some solid tips from peeps in the know here.

    in conclusion, dongle.


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